Refund policy

We have a 14-day refund/replacement policy, which means you have 14 days after receiving your item to request a refund or replacement for any damaged, defective, or incorrect items.

To start a refund or replacement, you can contact us at info@thefollower.store.

Made‑to‑Order Products

All items in our store—including apparel, stickers, and books—are produced on demand through the printing companies Printful and Gelato.

Damaged, Defective, or Incorrect Items

Both Printful and Gelato allow replacements for items that arrive: damaged, misprinted, defective, or incorrect compared to what you ordered.

If you receive an issue like this, contact us at our email: info@thefollower.store as soon as possible with: a description of the problem, photos of the item and packaging, and your order number.

We will submit the issue to the correct fulfillment partner (Printful or Gelato) for review. If they confirm the issue, they will provide a replacement at no additional cost.

Lost Packages

If a package is lost in transit, Printful or Gelato will investigate the lost shipments. A replacement may be issued if the carrier confirms the package is lost. If tracking shows the package was delivered, neither provider guarantees a replacement.

Returns to Sender

If an order is returned to the fulfillment center due to an incorrect or incomplete address, recipient not available, or unclaimed package

Printful and Gelato may allow reshipment, but additional shipping costs may apply. We cannot refund orders returned for address issues.

Refunds

Because items are made to order, refunds are only issued if Printful or Gelato confirms a manufacturing or printing error. Because products are created specifically for each order, we do not accept returns or exchanges for: buyer’s remorse, ordering the wrong size, color, or variant, or preference‑based returns. Refunds are not issued for items marked as delivered by the carrier.

If a refund is approved, it will be processed back to your original payment method through Shopify’s payment system.

Exchanges

We do not offer exchanges because print‑on‑demand items are produced individually. If you need a different size or variant, a new order must be placed.

Order Changes & Cancellations

Printful and Gelato begin production quickly after an order is placed. Because of this, we cannot guarantee cancellations or changes once an order is submitted. If production has already started, the order cannot be modified or canceled.